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Tour:
Any pre-arranged, prepaid journey to one or more destinations and returning
to the point of departure. usually includes transportation, accommodation, meals,
sightseeing, and other components, and is sold as a unit without price break-outs
by component. Reference 'GroupTravel' Author Martha Sarbey de Souto. Also 'tour'
maybe regarded as a regularly scheduled guided group visiting one or more destions
and seeing natural and cultural places of interest along the way. This journey
may be a returning or oneway tour.
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Extended
Touring: We class this a a tour app. over 20 days generally combining more
than one tour in a oneway direction..
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Returning
Tour: This is a tour that say may start from Darwin and returns to Darwin
when it has finished.
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Oneway
Tour: This is a tour that say may start from Melbourne and finishes at a different
city such as Darwin.
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Trip:
Is a journey from start to finish.
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Travel:
Is how you make your way around on the journey from start to finish you take on
your holiday.
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Charter:
To hire by contract the entire capacity of an motorcoach with the driver/guide
basing a trip plan on the needs and desire.
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Personalised
Tour: Again the same as to hire by contract the entire capcity of an motorcoach
with the driver/guide.
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Tour
Operator: This is a tour company that you travel with on tour. A tour operator
is the person who supplies the guide/host/driver, the vehicle, the back-up support,
the camping equipment, the accommodation arrangements, the food.
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Our Eticket: A electonic ticket via email.
consisting of 3 pages. the first is for you to sign and return to us via fax or
scanning confirming your ticket details. pages 2-3 you take with you and hand
to the driver at pickup.
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Our
Quote: An email sent by us usually around 2-3 pages details a specific tour.
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F.I.T: (foreign Independant Traveller)
- An international preplanned, prebooked, and prepaid trip with an itinerary and
componentss planned to the traveller's specifications. Custom-designned itinerary,
as oppsoed to buying an existing tarvel package. Reference 'GroupTravel' Author
Martha Sarbey de Souto.
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Adult
Prices: This is usually for a person aged 12/14/16 and over in australian
land based tours. Your quote will specify the exact age for child or adult pricing.
The age will vary between tour operators.
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Childs
Prices: Generally children between 4-12 up to 16 depending on the particalur
tour operator.Your quote will specify the exact age for child or adult pricing.
An example is her from the operator ' Adventure Tours Australia'. Children over
12 years of age pay full adult fare. * Children aged 8-12 years receive a discount
on most tours. Prices available on application. * Children under 16 years of age
are not permitted to unless accompanied by an adult
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Infant:
Generally a child under 2 years old.
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Adventure
Traveller: - Trips designed for the active traveller
often including hiking, trekking, rafting, camping, terrain exploring. For the
fit and adventurous who want to get off the beaten track.
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Soft Traveller:
Those who prefer the more comfortable facilities yet still travelling to experience
all Australia has to offer and can hike 5-9kms a day over uneven terrain often
in high temperatures.
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Extreme
Adventurer: Hikes up to 9kms or more per day. Warning: Tours graded with ‘3
Boots’ are only suitable for very fit people who enjoy basic bush camping and
can hike 5-9kms a day over uneven terrain often in high temperatures.
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Bus: Generally a 45 front facing seat
vehicle with air-conditioning.
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Mini
Coach: Generally a 21-24 front facing seat Toyato vehicle with 'NO' toilet
on board
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Coach: Is
a motorcoach or deluxe bus with a toilet on board. Generally a 45 front facing
seat vehicle with air-conditioning.
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Troopie:
This is reffered to a Toyota Troop Carrier. With 3 seats including the drivers
in the front and 2 side facing cushioned bench seats (4 pax) on each side in the
back. please not the vehicles are airconditioned though often we find guides like
to drive with the window's down as the tour passengers and jumping in and out
of the vehicle so often the guides want the passengers to get aclimatised to the
area. generally last day on the way home the a-c goes on.
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Flynet: A net pulled down over ones face
to protect themsleves from annoying flies.Mostly used seasonally in Central Australia.
Cost App $8.
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Depart:
This is usually a 5.30 -7am start from a city. In our tickets and quotes we will
clarify this.
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Pickup:
The address of where you begin the tour.
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Finish:This
is usually at the end of the tour. Finishes times are generally 5-8pm unless specified
in your quote. Exception would be some of our Ayers Rock tours which finish at
midday at the rock..
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Deluxe
tour: A term that varies betweens tour operators. We generally say this to
be the best of the tours that particular tour operator has to offer. This will
either have accommodation or best quality campsites.
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Luxury
tour: As with Deluxe tours this is the same. A term that varies betweens tour
operators. We generally say this to be the best of the tours that particular tour
operator has to offer. This will either have accommodation or best quality campsites.
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Luxury camping: A term that varies betweens
tour operators. We generally say this to be the best camping facilities of the
tours that particular tour operator has to offer. This will have campsites with
hosts and cooks. The meals will be not be fine dinning but better quality than
basic camping. The tents will be slightly bigger with beds frames, pillows, mattresses
and linen. Some will have lights and fans.
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Bush
camping: Generally - no facilities other than those that are carried on the
vehicle. Passengers sleep in swags (Aussie bedroll). The tour will stop along
the way at roadhouses for clients to have a shower etc.
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Permanent
camping: Generally - have permanently erected tents (multi-share), permanent
cooking facilities and purpose-built fire pits, screened eating areas, share showers
and toilets.
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Semi permanent
camping: Generally - tents must be erected by guide and passengers, share
showers and toilets, no cooking facilities except those carried on the vehicle.
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Basic camping: Generally - tents must
be erected by guide and passengers, share showers/toilets or some/all nights no
showers/toilets , no cooking facilities except those carried on the vehicle. (Specified
in the itinerary section of your quote whats availabile- if not please ask us).
As tour companies may tend to move campsites these facilities change.
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‘Safari in Style’/Deluxe Campsite -
Safari Accommodation (large permanent twin share tents) with proper beds, pillows,
linen, towels, fans and lighting. Campsites have permanent cooking facilities,
screened eating areas, share showers and toilets.
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Pax:
Generally one person who is on a tour.Passangers
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Per
Person: Generally the price of a single adult or child
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Small Groups: We usually say this for
number from 5-24 passengers
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Medium
Groups: We usualy say this for numbers from 30-55 passengers in a tour.
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Large Groups: We usualy say this for numbers
from 55+ passengers in a tour.
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Guide:
Person licensed (wherein necessary) and employed to take tourists on local
or interstate sightseeing and adventure excursions. Not to be confused with the
host.Usually also your driver on a tour. This person will accompany you on the
itinerary walks and explain abouth the local flora, Fauna and cutural aspects
of that area. The guide may not be a walking dictionary though he generally will
have a sound knowledge of the area.
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Host:
The person accompaning the guide or driver. This person is licensed (wherein
necessary) and employed to generally be know as the tour groups manager and explain
the sights.We find this term 'Host' seems to vary betweens companies.
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Driver: Is usually your guide. The drivers
responsibilyt is for the driving of the tour clientele throughout the tour. He
is generlly responsible for the maintanene whilst on tour.
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Breakdowns: This is when a tour vehicle
breaks down during a tour. A driver must follow protocol and his operations managers
guidelines. Often that may be to delay the trip and wait for a replacement bus
or spare part or service emchanic. Even a new bus can develop difficulties. The
more remote the trip usually longer the wait. As vehicles are service regularly
this is not a common occurance. the Australian Tourism industry prides itself
on providing reliable vehicles.
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Sightseeing:
Generally a term we use for a very soft adventurer or large coach group on
tour. This we feel means guided tours of sights easily accessed. We acknowledge
this term can be described in many ways. We don't strictly adhere to this definition.
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Admission fees: includes fees to National
Parks, Musuems, Cultural Centres and attractions.
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Hostel
accommodation: Ever noticed there is only one letter different between hotel
and hostel. - 4 or 6 or 12 bed Dorm rooms or Twin/Double rooms with shared facilities.
Shared facilites may be a common kitchen, toilets and showers (toilets/showrs
same sex generally).
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Budget
accommodation: Generally - Each room is air conditioned and contains bunks
or a double bed and bunks, two people in each. There is also table and chairs
in the room but no en suite or private facilities. Budget accommodation guests
share a shower and toilet block near the rooms. Bed linen and pillows are supplied.
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Hotel accommodation:
Generally - Hotel/Lodge accommodation is three star. Each room is large,
airy, air conditioned and has private bathroom facilities.
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Waiting List: people on a list for an
last minute opening occurs
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Cancellations:
We a client contacts us and says they wish to not go on the tour anymore after
they have booked. Tour operator - no no cancellation policy is the same between
Tour Operator. A rule of thumb may be - Up to 30 Days - agents deposit
crditied for another booking. 48 Hours - 30 Days is 25% of Fare Plus Deposit.
24 Hours - 48 Hours - 50% of Fare Plus Deposit. Within 24 Hours or No-Show
100% of Fare Including Plus Deposit
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No-Show:
If it is departure time and a tour passenger has not arrived, there is no alternative
but to go on without the passenger - a no show.
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Credit
Card Fee: Currently only one tour company has a credit card fee. This is Adventure
Tours and they have a 1.5% fee on all amounts taken by them using a visa or mastercard.
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Rack Rate: Published -regular rates of
a tourism service.
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Gross
rate: Rate prior to deducting any commission
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Net
Rate: Is the rate wholsale rate before any markups.If payment is taken as
a spilt system (see payments) then generally speaking in our tickets we will show
this as the amount the supplier requires.
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Twin
Share: All tours with camping or accommodation tend to be twin share or even
dorm share. Our tours have this listed. Some tours offer optional extra upgrades
so a person be be accommodated alone.
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Single
Supplimentary Charge: When you have a single adult travelling and the tour
is based on twin share. This person then requests if available a single tent or
room to themselves paying the difference for upgrading.
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Optional
Tour: This is where a passenger may choose a option not part of the tour itinerary
such as a flight over the Kakadu escarpment or Quad 4WD-ing on a tour from Hobart.
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Addon: A supplementry charge. This is
explain when offered in detail.
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GST:
The Australian Goods and Services Tax. This is 10%
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YHA:
Youth Hostel Association member
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VIP:
A Membership of a backpackers Association
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Backpacker:
It used to be some one with their travel and personal items in a canvas bag
strapped onto their back in a napsack, travelling in a oneway direction on a limited
budget exploring different nations and cultural as they travelled through that
country. Nowdays it can include such people as a couple of professionals (with
the backpack) on a limited time frame travelling just one country wanting to explore
it's icons and highlights with a very generous budget staying in 4 star hotels.
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Packaged tour: Pre-arranged combination
of such as hotel, air, sightseeing and social events packaged together and sold
as an all-inclusive package.
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Specials:
This is generally speaking a package or tour with a set time to pay and to
travel by that has been discounted.
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Transfers:
Usually this means the mode of transport from your hotel to the tour starting
point or finishing or airport. Not generally used in our tours. Except mught be
used when you fly into Seven Spirit Bay or Bathhurst Island tours.
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Force Majeure: From the French, literally
a stronger force. In the context of a tour operator's responsibility clause, referring
to something beyond one's control, as in an act of God.Reference 'GroupTravel'
Author Martha Sarbey de Souto.